Front Line Engineer, Based in Beijing, China.

CommVault has an outstanding career opportunity for an entry level Front Line engineer located in Beijing, China .This is an excellent opportunity for you to be part of CommVault technical customer support team to provide phone support to our growing customer base. The ideal candidate will bring a hard work ethic, customer interaction, good communication skills and a desire to learn to this fast paced and rapidly growing organization.

Position Responsibilities include:
* Be the first point of contact for customer calls and emails in English and Mandarin.
* Confirm the client is under contract, incident details and contact information
* Review ticket history for immediate resolutions to incident
* Dispatch and coordinate incidents to correct focus group

Position Requirements include:
* 1-2 years of customer support experience
* Knowledge of Microsoft Operating Systems and Office(Word/Excel/Powerpoint/Outlook).
* Basic understanding of network technologies
* Ability to read and understand network design documents
* Ability to multi-task and exceptional time management skills
* Associates or Bachelors degree in Computer Science or technical field preferred
* Fluent English skills clear